Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.

Columnists,Education,Lisa Arseneau,Uncategorized |
April 14, 2014

All I Can Say Is…

If you are a faithful reader of The Rear View, you will already know that, by trade, I am an Insurance Broker. I am an industry advocate by choice. I can say that I continue to enjoy what I do, because as the saying goes “Choose a job you love and you will never have to work a day in your life”. It’s very true in my case and everyday shows me why.

Lisa-Arseneau
Lisa-Arseneau

I spent some time with one of my client that has been with me since 2003. It wasn’t for any reason, just dropping of some things for them and visiting. I remember when we first met. They were a small company in need of some safety & compliance direction. They had been insured with an insurance company that I felt didn’t really know what they did. They did some specialized hauling and time sensitive deliveries of smaller commodities. We met a few times and I went through what they had for driver and equipment files, which wasn’t really much and lacked some regulatory compliances. I created an accident register for them; I walked them through their Level II CVOR explaining the impact inspections had on their company profile. I scheduled and attended driver meetings regularly, bringing valuable information that I found would benefit them. We started a great three way relationship between their insurer, themselves and me, their trusted advisor. As the next gen came up within the company, I spent time with him going over what he needed to be safe and compliant, and to satisfy the many regulatory issues that come with running a transportation company.

I was reminded of all of that today and realized I still do all those things. I meet with new entrants into the industry as well as companies who lack the knowledge and availability to access affordable resources to assist them like I assisted my client over ten years ago. However, it is a lot easier for me to bring them information and access resources for them or for me for that matter. I am amazed when I talk to people about obtaining a driving record, or an abstract, if you will. The MTO and the wonderful internet makes this as easy as watching a video on YouTube. A few clicks here and there and voila! Need to know what is mandatory in a DQ File? Type in Driver Qualification File and up it comes and the only question it asks is “Canadian” or “US”.

Industry advocacy is what I enjoy, and my trade lets me do that every day!

About the Author

Lisa Arseneau is transportation insurance broker with over 25 years of experience in the trucking industry. She is the Vice President of T.R.I.P Division of the Pearson Dunn Insurance. She is a member of the Ontario Trucking Association, The Toronto and Hamilton Transportation Clubs and is and is passionate advocate for her clients.
Lisa can be reached by email at larseneau@pearsondunn.com

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Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.