All I Can Say Is…
If you are a faithful reader of The Rear View, you will already know that, by trade, I am an Insurance Broker. I am an industry advocate by choice. I can say that I continue to enjoy what I do, because as the saying goes “Choose a job you love and you will never have to work a day in your life”. It’s very true in my case and everyday shows me why.
I spent some time with one of my client that has been with me since 2003. It wasn’t for any reason, just dropping of some things for them and visiting. I remember when we first met. They were a small company in need of some safety & compliance direction. They had been insured with an insurance company that I felt didn’t really know what they did. They did some specialized hauling and time sensitive deliveries of smaller commodities. We met a few times and I went through what they had for driver and equipment files, which wasn’t really much and lacked some regulatory compliances. I created an accident register for them; I walked them through their Level II CVOR explaining the impact inspections had on their company profile. I scheduled and attended driver meetings regularly, bringing valuable information that I found would benefit them. We started a great three way relationship between their insurer, themselves and me, their trusted advisor. As the next gen came up within the company, I spent time with him going over what he needed to be safe and compliant, and to satisfy the many regulatory issues that come with running a transportation company.
I was reminded of all of that today and realized I still do all those things. I meet with new entrants into the industry as well as companies who lack the knowledge and availability to access affordable resources to assist them like I assisted my client over ten years ago. However, it is a lot easier for me to bring them information and access resources for them or for me for that matter. I am amazed when I talk to people about obtaining a driving record, or an abstract, if you will. The MTO and the wonderful internet makes this as easy as watching a video on YouTube. A few clicks here and there and voila! Need to know what is mandatory in a DQ File? Type in Driver Qualification File and up it comes and the only question it asks is “Canadian” or “US”.
Industry advocacy is what I enjoy, and my trade lets me do that every day!
About the Author
Lisa Arseneau is transportation insurance broker with over 25 years of experience in the trucking industry. She is the Vice President of T.R.I.P Division of the Pearson Dunn Insurance. She is a member of the Ontario Trucking Association, The Toronto and Hamilton Transportation Clubs and is and is passionate advocate for her clients.
Lisa can be reached by email at firstname.lastname@example.org