Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.

Here’s what I know. Trucking, and the business of, is one of the most underrated sectors of business today. Yet, it is one of the most important. It is one of the top three professions in our country, by employment numbers. If you buy it, use it or need it, a truck (driver) probably brought it to you. How is it that it is the hardest sector to recruit for? How is it that we don’t have high school kids planning on being a driver in grade ten, like they start planning for university? It’s frustrating and baffling to me, all at the same time. What is it going to take to get the message across, that if we don’t do something now, we will be bemoaning our situation in the not so very distant future?

Lisa-Arseneau
Lisa-Arseneau

This is not new, nor will it go away on its own. I applaud the work of so many good people who have and are still, striving to get the message out and are actually doing something about what I call this entire DS (Driver Shortage). A little play on acronyms but I think you can see relation. The recruiting fair last June in Burlington hosted by Kim Richardson Training Specialist and sponsored by Pearson Dunn Insurance was a great success and a real clear picture on who gets it. The fleets that were there on a Saturday to welcome new and current drivers with a big smile and a hearty handshake showed me we can still get this done. I hope if you’re in this industry, you take every opportunity to participate in solutions. It seems to me that the transportation industry has more “doers” than “gliders”. It has been my experience that if you’re in this industry it is definitely by choice and you are defined by your passion for it. I challenge all of you this year, to take part in something that furthers our efforts in replenishing our pool. Attend/participate in a job fair, support trucking organizations like the OTA and the ATA; attend conferences and workshops put on by your local transportation club and network with your peers. If you do, you are liable to see me there, on my soap box, no doubt. As for now I will hop off of it and wish you a super September!!! Go get ‘em!

About the Author

Lisa Arseneau is transportation insurance broker with over 25 years of experience in the trucking industry. She is the Vice President of T.R.I.P Division of the Pearson Dunn Insurance. She is a member of the Ontario Trucking Association, The Toronto and Hamilton Transportation Clubs and is and is passionate advocate for her clients.
Lisa can be reached by email at larseneau@pearsondunn.com

Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.