Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.

Columnists,Education,Lisa Arseneau,Uncategorized |
January 17, 2015

It’s human nature to close off things and start things anew. For example, we close off 2014 and start 2015. We close off first quarter and start second quarter. We close our Rogers account only to open a Bell account. We close our cottages in October only to open them back up in May…if we’re lucky and the weather works with us. What I do find curious is that we very often hesitate to close things for good. We drag our feet sometimes, perhaps feeling that we can’t ‘pull the chute” so to speak, and amazingly on some pretty important issues. I think it may be because we don’t have a “go to” or something to “open up” in place. It’s hard to walk away from things if they didn’t work or they are not good for you, but really need to go. I’m thinking about this more often these days as I hear more and more about “New Year’s Resolutions”. Quitting smoking, quitting overeating, quitting sedentary habits…all of these things are “walk aways” and all are really hard to do. They are, however, doable and are very rewarding.

I draw similarity to our industry. We have to walk away from status quo. We have to walk away from “because this is how we’ve always done it”. We have to close off from old ways of doing things when it comes to driver training, safety and compliance and hiring. We need to open up to new ways of hiring by using behavioural data and predictive modelling. We need to train our drivers the way they respond to training. We need to open ourselves up to technology when it comes to safety and compliance using things such as telematics and programs that track and trend our driving habits.

We have a great opportunity to partner with the transportation insurance industry by implementing telematics that will flow right into their UBI(User Based Insurance) platforms. Trucking has always been progressive in risk management by using GPS technology and geo fencing and the like. It’s exciting to finally see our insurers embrace technology and totally buy into its value in rating and assessing trucking risks.
I think we will all be opening our eyes to some very new and exciting trends in our industry, as well as walking away from some old habits and I for one can’t wait to be a part of it all in 2015!

About the Author

Lisa Arseneau
1330 Mid-Way Blvd, Unit 1A | Mississauga, Ontario | L5T 2K3
T 905-696-7298 ext 505 F 905-696-9826 Toll Free: 800-461-5087
www.pearsondunn.com

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Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.