Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.

July is here already!  We have officially begun the last half of 2013.  It seems like it was only a few short weeks ago we were talking about how we wanted to start 2013 and what was in store for the year.  I looked back on what was happening at the beginning of 2013 in our industry and have found that we are experiencing much of what we predicted we would.  I am seeing some nice growth from within my fleets.  I am seeing new ventures applying for running rights

Lisa-Arseneau
Lisa-Arseneau

and insurance with a good solid handle on Safety & Compliance.   I am seeing the need for more professional drivers and owner operators, and boy, are they hard to find.  The driver shortage continues to be one of the biggest hurdles that we have to contend with in our industry.  What I am happy to see, though, is the many initiatives and programs being used to attract drivers, new and experienced.  Recruiting expos, apprenticeship adverts, job fairs, etc are all focusing on getting good, safe drivers in the seats.  We are in desperate need for these fellas and hopefully our industry can keep working diligently to get them!

Looking forward to the last half of 2013 I hope to see more healthy companies; both on their spreadsheets and on their bodies!  Healthy initiatives for truck drivers are catching on and getting a lot of attention.  I applaud those companies and individuals who are participating in getting and staying healthy behind the wheel.

As for me….I’ve been very fortunate to have had the opportunity to meet several new people this year; some even became clients!  I’ve heard that your clients should not become your friends and vice versa.   I totally disagree with this.  I think that if you treat everyone in a professional manner when dealing with business and a friendly manner when just hanging out, maybe socializing at a golf tournament or a dinner, then you will have a great relationship.   Several of my clients have become my friends and I value each and every one of them.  They know they can call me at any time and I will always take their call.  I do the same for all of my clients, however, it’s the ones who have become friends that tend to call in the evening or on the weekend, and it’s usually about one of their kids or their neighbour and “hey can you answer a quick question for me ” sorta” thing.   I value that.  I am glad they feel comfortable enough to call me whenever they want, or email or send a quick text.  It’s that kind of no pressure; occasional connecting that makes a relationship strong and keeps it for a very long time.

I’m also looking forward to the several seminars and learning experiences I have lined up for the next five months. Stay tuned and I will fill you in right here as I attend them.  Have a Happy and Safe Summer!

About the Author

Lisa Arseneau /Trip Insurance

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Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.