Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.

Columnists,Education,Lisa Arseneau,Opinion,Uncategorized |
April 13, 2016

April is such a refreshing month! It’s a month where things are unpredictable, like the weather. It’s a month that firmly sets us in 2016, being the first month of the second quarter. It’s a time to shake off the winter blues and look forward to fresh thoughts and ideas.
It’s ironic how April is considered a thawing out month where the snow melts and the grass can be seen and it is also a month where we hope to see great movement in MELT (Mandatory Entry Level Training). MELT

Lisa-Arseneau
Lisa-Arseneau

is so important to our industry. Gone are the days where you turn eighteen, walk into a dispatch office and get handed a set of keys and told to be on your way. And rightfully so! Training is essential to the success of any driver. Truck driving is not a “job”, it’s a lifestyle. It’s never the same thing day in and day out. It takes a committed individual to drive truck. The education process needs to start at the beginning. It needs to continue throughout one’s career as well, but entry level is the most important training one will get.
It amazes me that this hasn’t been addressed sooner. I mean think about it. It’s no different that starting as a new employee in a company, any company. I had to be trained on the new company’s policies and procedures, IT equipment, phone system, applications, etc. I was not allowed to do certain things until I had proven proficiency. And it isn’t done with a simple test, it’s done over time and repetition. So why would we not expect the same thing from our transportation industry? We should have minimum training standards that don’t allow someone simply to do a drive test and that’s it. This is too important. Our ability to travel the roads safely is too important. I truly hope that the decision makers don’t sit on this too long. I hope they act quickly and responsibly to make our industry better and safer.

April is also Truck World Month! I have been speaking to several people about this years’ show and am getting pretty much the same responses. We are all looking forward to seeing some new innovations (ELD’s, dispatch programs, etc) and meeting up with colleagues we may not have seen in the past couple of years. It’s a great venue and a great show. I’m excited to be there as part of such a vibrant industry and to share the pride we all feel being around one another. The recruiting pavilion is my favourite. It’s great to see the booths and the companies that are proud to show themselves as a top employer . It’s just a great shot in the arm around this time of year.

Until next time…..

About the Author
Lisa Arseneau is as passionate today as she was the first day she started and has been in the insurance industry since 1997. She is in her nineteenth year as an insurance broker for the transportation industry with H L Staebler Insurance Brokers.
Lisa Arseneau, R.I.B.O.
Commercial Producer
Staebler Insurance Brokers
LArseneau@staebler.com
Ph 519.743.5228 x222 | Fax 519.743.7464| Cell: 647-286-5311

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Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.