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Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.

Have you ever looked around at your industry, workplace, or your colleagues and wondered to yourself  “How am I doing?”. Instead of judging others for how you perceive they are doing?  Self awareness can be a powerful thing.  It can help in understanding not only people, but situations.

I work with a fair number of different individuals on a daily basis.  It’s human nature to have an agenda or goals and a path to achieve both.  However, I think we sometimes focus on our goals and agendas to the detriment of others who also have places they would like to get to.  I believe that we could enhance our achievements by keeping others in perspective and part of our equation.  I enjoy working collaboratively with others.  I usually learn something I didn’t know either about the situation or the person themselves.  It expands my knowledge base and creates a more inclusive working environment.

Recently, I have been asked to coach some newer entry level colleagues.  I am excited to work with them and find their learning styles, their “end game” and what they want out of our industry.  I was speaking with one such individual and asked which he would rather work with: single unit or small fleet trucking accounts or big fleets?  His immediate response was “The Big Fleets…more trucks, more premium Man!”  I couldn’t help but smile to myself.  That way of thinking isn’t really where his head should be at.  He needs to afford the trucking industry a little more respect and learn it before conquering it, in my opinion.  I gently suggested this to him and he was a little resistant at first but listened to what I had to say.  I posed a few well positioned questions about coverage and operations that were a little out of his knowledge lane.  He caught on very quickly that being a trusted advisor was not all about the money.  He also appreciated the time I took to explain this to him and I found him engaged and interested.  That made me think…”How am I doing” when I am talking with these new entry colleagues.  Did I give him good advice?  How did I feel when my mentors explained things to me (back in the dark ages)?  How would he be the most receptive to this information?  How was my delivery?

I’m really looking forward to bringing these guys along and will never stop asking; ”How am I Doing?”

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Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.