Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.

During this pandemic, I constantly find myself making CovidConsiderations.  Although that sounds negative, it really isn’t.  I’d rather look at things we need to do differently, than lamenting over the things we can’t do the same way as we are accustomed.

Personally, some of my Covid Considerations have included finding a new golf course, mine didn’t open due to the pandemic. I have had to forego a 30th birthday bash for my daughter.  Next year we will be have a “30 + 1” for her!  My annual (33 years) family trip to New Brunswick has been cancelled, as the province is requiring 14 days of self isolation once you enter the Province.  It’s heartbreaking, as we also had a grandson in January that would have met my husband’s whole family, finally.  Next year will be a visit with “chase the baby” overtones, as he will most likely be walking by then.

Professionally, I was not allowed “in person” meetings with my clients.  You see, for me, my day usually entails client facing meetings for most of the day and then some home office work.  This has been especially hard for me, as I am client centric and really miss my guys!  I also miss my work Team.  Although we have been deemed essential from the start, our offices have been closed and everyone is working remotely.  When you are used to being part of a team, you really miss the team culture when you can’t be together.

Here’s where the Covid Considerations come in and the how we do things differently now.  ZOOM, GoTo, Webex, Videos, Houseparty,  Amazon,  & Edible Arrangements.  Early on my family (brother and sisters and my daughter) all downloaded Houseparty and started making dinner together once a week while on line.  It’s funny how many times one or more of us were making the same thing, without planning it! It broke up the week and let us communicate with each other in a fun way.Video conference calls and meetings have enabled me to connect with my clients and keep their insurance policies up to date and renewable.  I was even successful in having a ZOOM meeting to get a new fleet on board smack dab  in the middle of the pandemic!

With a newborn in the family, Amazon was our lifeline when it came to making sure the baby had everything he needed.  It was a lot less stressful for my daughter and her husband and truly helped immensely.  And guess what brought all those deliveries?  Trucks!  I am very proud of my industry and the resiliency and “step up” attitude all of the drivers showed and keep showing.

Don’t miss what it was like, look forward to what it can be!  Stay safe and keep well!

 

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Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.