Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.

Associates always ask me, how have you never “cold called” in your business?  For Insurance Brokers, cold calling or “prospecting” as it is known by now, is a staple.  It’s just not one that I have ever been able to do.  It’s also one that I have not needed.  I learned early in my career that networking is a form of live cold calling, if you do it right.  I prefer to attend valuable conferences, seminars, webinars and, more recently, virtual visits.

In the past three decades, I have met countless people at these events that have become colleagues, clients and more importantly, friends.  I have been blessed to mix all of these people in several of the categories all at once.  I don’t believe that would have happened, had it not been for networking.

However, not just networking alone has helped me succeed.  Sponsorship was the next evolution for me in my business journey.  By attending the events, I was able to see, first hand, the time and effort that was put in to support and sponsor them.  The sponsors were prepared, engaging, informative and really complimented the industry that the event targeted.  There is nothing worse than attending an event that has no “walk away” value to you.  Whether it be the speakers or the sponsors or exhibiters, they have to be valuable to you.  They have to fit in your wheelhouse and become part of your toolbox at some point.  Otherwise, in my opinion, you will have lost an opportunity to build up your career.

A word of caution, though.  Pick and choose what you attend and why.  I have found that some can be repetitive, or outdated and then you have squandered your most expensive asset, your time.  For me, it is typically three to four a year.  I will have standard association events that I will attend annually and then rotate one or two, depending on content.

At Staebler, we are proud to sponsor the NRRS this upcoming April.  I would suggest this become one of your go to “annuals”, hope to see you there.

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Lisa Arseneau – Vice President - Lisa began her career in the transportation industry in 1986, joining Central Ontario Appraisers Inc. Her responsibilities included the day to day operation from scheduling appraisals to handling total loss negotiations. She was involved with many industry professionals including adjusters, claims examiners, insurers and insureds. Lisa had 5 years behind her when she made the transition to the Insurance Company side of the industry. Markel Insurance Company of Canada (Northbridge Insurance) is one of Canada’s largest transportation insurers. While there, Lisa developed an extensive network of industry related contacts that are still a very important part of her business life today. Her duties included underwriting, claims and information technology which allowed her to obtain knowledge of just about every aspect of the transportation industry. In 1997 Lisa decided it was time to attack the industry from yet another angle and became an insurance broker. Lisa was hired by a large Ontario brokerage and was put in charge of creating a new Transportation Department. During the next two years, she was able to connect more directly with the transportation companies and continued to develop and maintain her industry contacts. Since then she has worked as an insurance broker solely in the trucking and transportation segment. Currently in her nineteenth year as a Broker, with H L Staebler Insurance Brokers, she is as passionate today as she was the first day she started. Lisa belongs to several trucking industry associations and is active in all of them, staying current on industry trends, etc. She specializes in safety & compliance areas such as mock audits, company structuring and analysis and is very instrumental in bringing the industry to her clients.