Kim Richardson has been in the Transportation Industry for 34 years. Currently he is the President of Kim Richardson Transportation Specialists Inc. a family owned and operated business which has won multiple awards. Under the KRTS group of businesses is Transrep Inc. and The Rear View Mirror. Kim is currently on the board of directors for the Professional Truck Driver Institute (PTDI), on the board of directors with Private Motor Truck Council of Canada (PMTC), on the membership committee of the Truckload Carriers Association (TCA), on the advisory board of the Women’s Trucking federation of Canada (WTFC), and in the past, Chairman of the Board for the Truck Training Association of Ontario (TTSAO) and Chairman of the Board for the Allied Trade Division of the Ontario Trucking Association (OTA). Kim is a proud Husband, Dad, Grandpa and loves his community of Caledonia. He can be reached at krichardson@krway.com or phone 1-800-771-8171 ext. 201.

Columnists,Kim Richardson |
September 26, 2023

We have all heard the term “White Glove Service”, but what does it mean?

White glove service provides an exceptional and premium experience to all customers on an equal basis. Exceeding clients expectations means prioritizing their needs, personalizing their experience, genuinely caring about their happiness and satisfaction, and resolving problems before they arise.

This perfectly describes what your experience will be when dealing with our companies, KRTS Transportation Specialists Inc., Transrep Inc., and the The Rear View Mirror.

Our award winning companies have a stable of great people who quite frankly just get it! They are so impressive and we are so lucky to have them all.

For us white glove service has been in progress for our businesses since August 10th 1989. This is the day our first company was founded. So how do you learn white glove service?

Our customers, many of them who have been with us for decades, expect all of our service organizations to work tirelessly, preventing issues before they arise; knowing when, where, and how to get in touch; and proactively reaching out where necessary. Mounting such a customer service function requires an understanding of customer needs and leadership – yes leadership. Leadership and management that facilitate data collection, analysis, and sharing. In our businesses we try to get it right, we’re not perfect – we will continue to set the pace for peers across our industry.

I have said many times to our team – “let’s drive the bus, let’s not be a passenger”.

In my mind white glove service starts with connections. Connecting with your customers, connecting with industry, connecting with people! Our Core Value Is People! Yes, that is our core value, period.

Quality, Service and Reputation that is our brand statement.  Recently coined at KRTS and I love this, KRTS – We know Training! We should know training after successfully educating and licensing over 16,000 entry level commercial drivers, and serving 600 corporate clients on a regular basis.

All of what we do at KRTS (white glove service) has been duplicated at Transrep Inc. and The Rear View Mirror. I encourage you all to check us out at www.krway.com, www.transrep.ca and subscribe to The Rear View Mirror at www.trvm.ca

On another note, fresh off the press, I was in a meeting today and it looks there is an appetite for a National Committee for truck training facilities! It’s needed, if it flies were in! Stay tuned.

I hope everyone reading this has had a terrific summer.

Take care,

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Kim Richardson has been in the Transportation Industry for 34 years. Currently he is the President of Kim Richardson Transportation Specialists Inc. a family owned and operated business which has won multiple awards. Under the KRTS group of businesses is Transrep Inc. and The Rear View Mirror. Kim is currently on the board of directors for the Professional Truck Driver Institute (PTDI), on the board of directors with Private Motor Truck Council of Canada (PMTC), on the membership committee of the Truckload Carriers Association (TCA), on the advisory board of the Women’s Trucking federation of Canada (WTFC), and in the past, Chairman of the Board for the Truck Training Association of Ontario (TTSAO) and Chairman of the Board for the Allied Trade Division of the Ontario Trucking Association (OTA). Kim is a proud Husband, Dad, Grandpa and loves his community of Caledonia. He can be reached at krichardson@krway.com or phone 1-800-771-8171 ext. 201.